Returns and Exchanges

Returns, Exchanges & Our Promise to You

At Aspire Diamonds, we believe that choosing a piece of fine jewellery should be a joyful and completely risk-free experience. Our philosophy is simple: the customer is king. Your happiness and confidence in every purchase are our highest priority. That's why we have designed a straightforward and generous returns policy, built on trust and a commitment to your satisfaction.

Our Promise: Your Complete Satisfaction

We stand behind the exceptional quality and craftsmanship of our jewellery. Our returns policy is designed to give you total peace of mind, from the moment you order to long after your piece arrives.

1. 30-Day No-Questions-Asked Money-Back Guarantee

If for any reason you are not completely in love with your purchase, you can return it to us within 30 days of receipt for a full, no-hassle refund or exchange.

• Policy: No questions asked.
• Condition: The item must be in its original, unworn condition with all original packaging and documentation.
• Outcome: A full refund to your original payment method or an exchange for an item of equal value.

This is our promise to you that you can shop with absolute confidence, knowing that if the piece isn't perfect for you, you have a simple way out.

2. 90-Day "One Question" Money-Back Guarantee

We are so confident in our designs that we extend our promise even further. If you decide the item isn't for you between 31 and 90 days after receipt, you can still return it for a full refund.

• Policy: We will only ask one question: "Is there anything we could have done better?"
• Purpose: Your feedback is invaluable and helps us grow and improve. This isn't a condition of your refund, but a genuine request to help us better serve you and our future customers.
• Condition: The item must be in its original, unworn condition with all original packaging and documentation.
• Outcome: A full refund to your original payment method.

How to Make a Return or Exchange

We've made the process as simple as possible.

1. Contact Us: Please email our friendly customer service team at sales@aspirediamonds.co.uk with your order number and your intention to return or exchange an item.
2. Receive Instructions: We will reply promptly with a return authorisation and clear instructions on how to securely send your item back to us.
3. Package Your Item: Please package the item securely in its original box. We strongly recommend you use an insured and tracked delivery service, as we cannot be held responsible for items lost or damaged in transit.
4. Processing: Once we receive and inspect your return, we will process your refund or exchange within 5-7 working days and notify you via email.

Please Note:

• Returns cannot be accepted on bespoke, engraved, or personalized items unless they are faulty.
• For hygiene reasons, earrings cannot be returned if their sealed packaging has been opened, unless faulty.

Returns and Our "Pay After Use" Option

Our unique "Pay After Use" option is built on trust, and so is our returns policy for it.

• If you decide to return your item within the 30-day or 90-day period before your payment is due, simply follow the return process above. Once we receive the item, your order and payment obligation will be cancelled completely. No payment will be taken.

1-Year Quality Warranty

Beyond our returns policy, every piece of Aspire Diamonds jewellery comes with a complimentary 1-Year Warranty. This covers any manufacturing defects and is a testament to the quality and durability of our craftsmanship.

• If you encounter any issues that you believe are due to a manufacturing fault, please contact us immediately. We will arrange for an inspection and, if a fault is confirmed, we will repair or replace your item free of charge.
• This warranty does not cover accidental damage, misuse, loss of the item, or normal wear and tear.

For any questions about our policies, please don't hesitate to reach out. Your trust is our most precious asset.