Our designs are hand made to your specifications so will take different lengths of time to be ready since each order is unique. If you need your item for a particular date, then please contact us and we will see if this can be arranged.
We will notify you once your item is ready to be dispatched and provide you with the tracking number. We send all UK items using Royal Mail Special Delivery, this is a next day between 9am- 1pm tracked and insured service. This will require a signature on arrival so please ensure someone will be at the address to receive it.
Delivery must be to the billing address for security reasons, if this is not possible then please contact us on email@example.com so that we can make alternative arrangements with you.
International orders are dispatched by Fedex which will add a small charge so please contact us and we can provide a quote for you. Whilst we cover all shipping costs for your item you will be liable for any taxes or duty that may apply.
If you would prefer to collect your items from in store, then we are happy to arrange this with you. You will need to contact us in advance on firstname.lastname@example.org so that we can organise this for you.
All store collections require you to bring a copy of your invoice with you otherwise your items cannot be released.
VAT is included in all our prices but if you are an international customer then you are able to claim back the VAT for your purchase. If you are collecting from in store then just let us know and we can prepare the paperwork for you. This is a simple form that you produce at customs with the purchased item and your receipt. This will need to be within 3 months of the date on your receipt, they will then approve the form for you and you can return it to us. We will process the refund for you once we receive the form minus the administration charge of £35.
If you are purchasing online or over the phone from outside the EU and we are shipping the item directly to you then we can deduct the VAT at the point of purchase. Please contact us prior to payment so that we can arrange this for you on email@example.com.
APPROXIMATE TIMESCALES FOR DIFFERENT STYLES
2 - 3 weeks
- Solitaire Diamond Engagement Rings
- Solitaire Pendants
- Stud Earrings
3 - 4 weeks
- Shoulder Set Rings
- Halo Rings
- Bridal Set
- Trilogy Rings
- Eternity Rings
3 - 4 weeks
- Multi-stone pendant and Multi-stone earrings
1 - 2 working days
- Stock Items
*Occasionally items will take longer than the estimated time frames but, in this instance, we will contact you with an update.